aduane/provider-patient-messages-companion
Resources
Patient-Physician Web Messaging: The Impact on Message Volume and Satisfaction
A foundational ambulatory study of secure web messaging between patients and physicians found that introducing structured web messaging redistributed message volume away from phone calls and increased patient satisfaction without overwhelming clinicians. The paper supports a focused provider-side messaging surface that keeps the channel manageable as adoption grows.
View Resource PaperAssociation of Electronic Messaging With Workforce Burnout Among Clinicians
An ambulatory study across primary and specialty care quantified the tradeoff between electronic messaging volume and clinician burnout, showing that higher inbox messaging load is associated with measurably higher burnout among clinicians. The paper supports the case for a fast, mobile-friendly messaging surface that lets providers clear the queue between visits instead of accumulating it for end-of-day inbox time.
View Resource Paper