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Customer Case Study

44x Growth in 7 Months.
AI-Powered Primary Care That Prescribes at Scale.

An AI-native telehealth platform achieved 44x note growth in 7 months on Canvas, with 1.4 prescriptions per patient and 97.7% documented encounter rates. Canvas powers every encounter, every prescription, and every claim.

44xNote Growth (7mo)
1.4Rx per Patient
97.7%Documented Encounters
16Custom Plugins
The Customer

On-Demand Primary Care, AI-Assisted and Physician-Led

An AI-assisted primary care platform offering on-demand video visits nationwide, 24/7. Licensed physicians use Canvas for clinical documentation and claims, supported by a proprietary multi-agent AI system for symptom assessment and clinical reasoning.

The Care Model

AI-assisted primary care: free anonymous symptom assessments drive patient acquisition, converting to on-demand video visits with licensed physicians using Canvas for clinical documentation and claims. A proprietary multi-agent AI system integrates with clinician users, engaging multiple specialized AI agents in every encounter. A state-approved program for AI-driven prescription refills lets patients renew chronic medications in minutes. A published validation study showed 81% diagnostic agreement with physicians, 99.2% treatment plan alignment, and zero hallucinations.

Growth Trajectory

Venture-backed with multiple funding rounds completed in under one year. Nearly 50% of users return within a week. Consistent 20% month-over-month growth in clinical volume. A wellness platform partnership extends services to a large patient population. The trajectory reflects the scalability of AI-assisted care delivered on a programmable EMR.

Platform at Scale

1.4 Rx per Patient. 97.7% Documented. One Integrated EMR.

This practice's AI system creates nearly half of all clinical notes programmatically through Canvas's API, creating massive efficiency and care quality gains for its partners. Human providers review, sign, and prescribe. The result: telehealth at a scale most practices cannot match, with prescription volume tracking almost 1:1 with encounters.

1.4Rx per PatientNearly every visit results in a clinical action - prescriptions track 1:1 with encounters.
44xNote Growth in 7 MonthsRapid scaling from launch month to peak volume on a single platform.
97.7%Documented EncountersNearly every patient has at least one documented encounter with conditions and assessments.
46%AI-Generated NotesThe AI system creates nearly half of all clinical notes via API - human providers review and sign.
64%Insurance CoveragePatients with coverage on file - supporting both insurance-billed and cash-pay workflows.
20%Month-over-Month GrowthConsistent clinical volume growth reflecting the scalability of AI-assisted care on Canvas.
Clinical Profile

Acute Care, Mental Health, and Chronic Disease Treatment, AI Assisted

This practice's clinical profile combines high-volume urgent care and primary care. The top diagnoses reveal a platform handling the conditions that drive significant downstream savings in the key cost centers of healthcare - hypertension, anxiety, depression, UTIs. Their AI-assisted model operates at a scale no traditional practice could match.

Top Conditions

1.6 conditions documented per patient on average. Essential hypertension leads (6.6% of patients), followed by acute sinusitis (5.2%), anxiety disorder (4.7%), urinary tract infections (4.6%), and depression (4.3%). The mix confirms broad primary care coverage - structured clinical encounters with documented diagnoses, treatment rationale, and follow-up plans.

Prescribing Depth

1.4 prescriptions per patient on average, reflecting a model where nearly every encounter results in a clinical action. Top prescribers average 3-4 Rx per unique patient, spanning both acute treatments (antibiotics for sinusitis and UTIs) and chronic medication management (antihypertensives, SSRIs, anxiolytics). Full titration pathway management for chronic conditions.

Plugin Architecture

16 Plugins Powering a Customized EMR with Structured Human-AI Interaction

This practice's AI system interacts with Canvas through a custom plugin layer that structures every encounter, prescription, and clinical action. Every workflow is purpose-built for their AI-assisted care model.

API & Integration
Workflow
Clinical
Compliance
MedicationsRetrieve and search medication records from Canvas
PatientsQuery patient demographics and clinical summaries
InsurersPull payer and coverage data for eligibility checks
PharmaciesSearch and select pharmacies for prescription routing
Note BuilderExecute SOAP commands to build clinical notes programmatically
ClaimsRetrieve claim records for billing reconciliation
WebhooksPush real-time note state changes to AI-Assisted Primary Care's AI platform
Refill WorklistManage high-volume prescription renewals with filtering and pagination
Patient EnrollmentTrack patient enrollment state with auto-assignment for new patients
EncountersComprehensive worklist view of open encounters for clinician triage
Rx ValidationBlock prescription commits until state-required questionnaires are completed
Provider EnrollmentDashboard for eRx and EPCS enrollment status across providers
Med AdherenceTrack patient adherence to prescribed medication regimens
CCM TrackerCustomized APCM and medication management workflow tracking
RPMDisplay RPM data within the patient chart for clinician review

API Resources

Six custom API plugins (medications, patients, insurers, pharmacies, note commands, claims) enable the AI system to read and write clinical data in Canvas programmatically. Every AI consultation, prescription, and clinical action flows through these endpoints. Webhook notifications fire real-time payloads on every note state change, keeping systems in sync.

Compliance and Workflow

A dedicated Rx validation plugin enforces questionnaire completion before any prescription commit in the state-approved AI refill program. The refill encounter worklist powers their high-volume prescription renewal workflow with filtering, pagination, and one-click chart access. A heavily customized chronic care management tracker (extensively modified for APCM and medication management workflows) rounds out the clinical tooling.

Build the Future of Healthcare
On a Platform That Gets Out of the Way.

Canvas Medical's programmable EMR runs API-first and at scale - so your AI, your workflows, and your care model take center stage.

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