A patient is only considered “active” to us if they are indeed active for you. 

A patient is considered active if they fall into one of three categories:

• The patient is enrolled in a direct membership or subscription program (where the patient pays a set regular amount for services) on the final day of each calendar month. Canvas makes it clear, easy and in-workflow to denote such patients.
• The patient is attributed to you under a partially or fully capitated health insurance model for a calendar month. Canvas makes it clear, easy and in-workflow to denote such patients.
• Or, if neither of those are true, if the patient has a recorded care encounter or interaction in their medical record - be it synchronous or asynchronous.

We invoice each month in arrears and send a full accounting by patient of all active patients for that month.

Canvas gives you all the tools you need to receive payments from both patients and health plans - and every patient’s financial status is automatically accounted for and displayed right in their chart. Whether a patient uses a credit card to cover their co-pay, or you receive a claim remit from a health plan - Canvas automatically posts the payment details to each patient’s financial ledger.

The Posted Payment Fee attaches to:

• Patient fee-for-service payments (co-pays and cost-share/deductibles)
• Patient subscription or membership payments (if recorded in Canvas)
• Insurance claim remit payments
• Insurance capitation payments
• Direct payments by patient employers.

The Canvas platform comes loaded with all of the features needed to send statements, invoices and insurance claims to patients, health plans and employers.

The Canvas platform comes loaded with all of the features needed to receive payments from patients, health plans and employers.

Canvas does not provide RCM services - your teams or agents are responsible for managing the claim lifecycle, sending patient statements, and collecting receivables.

No! The Monthly Active Patient Fee and the Posted Payments Fee cover the full cost to install and support Canvas, complete with a robust implementation and training program and on-going user and developer support and outage SLAs.

It also includes most third-party integrations with national and regional reference labs, HIEs and other ancillary service providers. In the event you need a custom integration, we may need to charge you on a Statement of Work basis, but our goal is not to have to.

There are also some pass through costs for things like Stripe and Zoom (if you use ours) as well as e-faxing and sending paper statements to patients.

We do charge a $1,000/month minimum to get started.

No. One of our primary design principles has been to provide all of the clinician-facing tools and functions in one system. With Narrative Charting at the center, each of Canvas’s products integrate with each other to eliminate the need for disparate systems, screen switching and swivel chairing, and an endless configuration of duct-taped integrations. Canvas comes with key clinical capabilities built right into the EMR, including care management, care team collaboration, and quality improvement.

Our standard initial term is for 24-months, rolling into 1-year renewals after that.

No. Unless your business needs extraordinary levels of service or unique product support, our publicly posted pricing is our pricing.